
Frequent Asked Questions
Frequently asked questions
The only one of its kind! The Zalm is the first device ever designed to mimic the ultra-light, skin-level sensation of back tracing and gentle tickles. Zalm targets emotional wellbeing by recreating a sensation many people associate with love, care, and safety--like your mom rubbing your back as a kid or partner gently tracing your back.
YES!
For Kids:
Feels like the comforting back tickles many kids love at bedtime.
Helps them relax, wind down, and even transition into sleep.
No sharp parts or intense vibrations—just soothing, light sensation.
Always used under adult supervision for younger children.
For Teens & Adults:
Great for stress relief, focus, and emotional regulation.
Customizable for sensitivity levels—whether you prefer barely-there tracing or more pronounced movement.
For Seniors:
Especially helpful for calming anxiety and promoting relaxation without medication.
Easy-to-use interface and lightweight design.
We want you to love your Zalm experience. If for any reason you’re not fully satisfied, we’ve got your back—literally and figuratively.
30-Day Risk-Free Returns
Try Zalm for up to 30 days. If it’s not your vibe, you can return it—no stress, no hard feelings.
• Returns must be initiated within 30 days of the delivery date.
• Products must be in like-new condition with all original parts, attachments, and packaging.
• Refunds will be issued to your original payment method once we receive and inspect the returned item.
How to Start a Return
Email us at returns@thezalm.com with your order number and reason for return. We’ll send you a return shipping label and simple instructions.
Shipping Costs
• If the return is due to a defect or our error, return shipping is on us.
• For other returns, a flat return shipping fee may be deducted from your refund.
Warranty Returns
Zalm is built to last—but if something’s not right, we offer a 1-year limited warranty against defects in materials or workmanship. Contact us at support@thezalm.com


